Privacy Policy
Last Updated: 25 December 2024
Swanhome Carers Pty Ltd ("we," "us," "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, swanhomecarers.com.au ("Website"), you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We may collect personal information directly from you, through your use of our Website, or in the course of providing NDIS services. The types of personal information we collect include:
- Contact Information: Name, address, phone number, email address.
- NDIS-Related Information: Details about your NDIS plan, goals, and preferences.
- Financial Information: Payment details for our services.
- Other Information: Any other information you voluntarily provide to us.
We may also collect sensitive information, such as health information, with your explicit consent.
2. Use of Personal Information
We use personal information for the following purposes:
- To provide NDIS services tailored to your needs.
- To communicate with you, including responding to inquiries.
- To process payments and manage accounts.
- To comply with legal and regulatory obligations.
- To improve our services and Website.
3. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and contractors who assist us in delivering our services.
- Government agencies or regulatory bodies as required by law.
- Third parties with your consent or as required to provide services to you.
We take steps to ensure that third parties handle your personal information securely and in accordance with the Privacy Act.
4. Protection of Personal Information
We implement security measures to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
- Secure servers and encryption protocols.
- Access controls and staff training on privacy obligations.
- Regular audits and reviews of our data handling practices.
5. Access and Correction
You have the right to access and correct the personal information we hold about you. To make a request, please contact us at:
Email: hello@swanhomecarers.com.au,
We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.
6. Cookies and Online Tracking
Our Website may use cookies and similar technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings; however, this may impact your use of the Website.
7. Overseas Disclosure
We do not routinely disclose personal information to overseas recipients. If it becomes necessary, we will take steps to ensure the information is protected in accordance with the Privacy Act.
8. Complaints
If you believe we have breached the Privacy Act, please contact us:
Email: hello@swanhomecarers.com.au
Mail: 22 Knaphill Heights, Mirrabooka, WA, 6061
We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our Website, and we encourage you to review it regularly.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@swanhomecarers.com.au
Mail: 22 Knaphill Heights, Mirrabooka, WA, 6061